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privacy policy

Effective Date:  September 01, 2025

Craftone: The Sound Behind the Story (“Craftone”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information in connection with our services, website, and communications.

By using our website, services, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: name, email address, phone number, billing and payment details.

  • Usage Data: IP address, browser type, operating system, referring/exit pages, time and date of visits, and general analytics.

  • Cookies & Tracking: information gathered through cookies, web beacons, pixels, and similar technologies.

We collect information directly from you (e.g., when you contact us, request a service, or complete a transaction) and automatically when you visit our website.

2. How We Use Your Information

We use collected information for purposes including:

  • Providing and delivering our services (Original Music Composition, Music Supervision, Sound Design, Sonic Branding, Artist Collaborations).

  • Processing payments and handling billing.

  • Communicating with you about projects, inquiries, updates, or marketing.

  • Conducting analytics to improve our website and services.

  • Complying with applicable laws, regulations, and legal processes.

3. Sharing of Information

We may share your information with trusted third parties only when necessary to:

  • Process payments (payment processors).

  • Provide marketing communications (email marketing tools).

  • Store data (cloud storage providers).

  • Analyze usage and performance (analytics providers).

We do not sell or rent personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to monitor site activity, improve user experience, and conduct analytics. By using our website, you consent to our use of cookies. You may disable cookies in your browser, but some site features may not function properly.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. International Data Transfers

Craftone is based in Mexico but offers services globally, including in the United States, Canada, the European Union, and other jurisdictions. By providing your information, you acknowledge that it may be transferred to and processed in countries outside of your residence, where data protection laws may differ.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing the personal information we hold about you.

  • Requesting correction or deletion of your information.

  • Objecting to or restricting certain processing activities.

  • Withdrawing consent for marketing communications.

To exercise your rights, please contact us at josejuan@craftonemusic.tv

8. Security

We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure. Craftone relies on third-party providers such as Wix, Google Workspace, Apollo, Instagram, and LinkedIn, which maintain their own security practices.

9. Updates to this Policy

We may update this Privacy Policy from time to time without prior notice. The updated version will be posted on our website and will take effect upon posting.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

josejuan@craftonemusic.tv

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